Job Title:Program Manager/ Vendor Management Analyst  ( Ref Code:32812KATFOR)

Location:Owing Mills . MD

Duration :8 months.

 

 

This position will be responsible for working with our strategic vendor partners and internal stakeholders to ensure that our engagements with our vendors are in alignment with industry best practices.

This role requires a hands-on driver of change, who is effective at leading change and can work semi-autonomously to execute on the strategic direction of the team. The candidate will help enable and drive continuous improvement across the organization by improving the effectiveness of our engagements with our strategic partners.

Responsibilities to Include:
Establish and communicate vendor governance standards, procedures, and tools for use in selecting, directing and managing relationships with third parties
Act as a change agent by working with the IT and Business Unit leadership teams to identify, recommend and implement transformational sourcing models based on business needs
Develop and execute on the strategic sourcing strategy to support day to day processing and all related administrative support activity in accordance with the teams policies and procedures
Partner with CareFirst IT teams to perform spend analysis and identify savings opportunities
Execute on relationship management strategies by which vendors are evaluated, selected and managed in accordance with established guidelines and best practices (RFI/RFP, Scorecards, Performance Metrics, escalation/response processes, etc.)
Define and track quantifiable measures of success for the team
Consult with IT teams on the construction and ongoing maintenance of their vendor engagements
Analyze and manage to resolution vendor issues escalated by internal teams
Assist in the ongoing development of security controls
Participate in, and possibly lead, projects to create, improve, or standard processes that support vendor operations in a global delivery model
Investigate, propose, and implement tools and processes to automate vendor reporting
Develop, improve, and report on measures of vendor performance
Work closely with compliance, procurement, and legal to ensure vendor programs comply with policies and vendor agreements conform to CareFirst best practices
Help to guide teams in capacity planning

 

Vendor Management Skills Needed:
Experience building and executing in a Vendor Performance Management program
Skilled in the development of service level agreements, performance metrics, and associated scorecards to evaluate results
Ability to support multiple vendor relationships concurrently
Strong skill set in the ITIL framework

 

 

Management Skills Needed:
Skilled in working with offshore teams and remote/virtual resources
Skilled in developing and executing on a change management plan
Highly skilled in influencing change, gaining buy-in, and building consensus to effect change
Strong meeting facilitation and leadership skills
High confidence level and ability to remain calm and focused to enable teams to come to agreement on next steps
Strong communication skills to include presenting business and technical ideas, and recommendations clearly in verbal, written and presentation formats.
Ability to lead teams of diverse teams with strong personalities or management styles
High aptitude for learning and understanding by reading the situation to identify next steps
Critical thinking skills to resolve problems and present solutions
Ability to prepare and conduct training to mentor teams on process, procedures and best practices
Strong skills with MS Excel, MS PowerPoint, MS Visio, and MS Word
Basic Working knowledge of HP Quality Center

Desired Experience:
Candidate will have 5+ years of experience working in a Vendor Management office, including 2+ years focused on IT vendor management
Candidate will have 3+ years of experience measuring vendor performance, including 2+ years working on IT related vendors
Candidate will have 5+ years of experience managing projects in a complex technical environment in a global delivery model
Candidate will have 3+ years of experience in ITIL / managed service delivery
Candidate will have 3+ years of experience with Program Management Office experience
Candidate will have 1+ years of experience in contract negotiation
Candidate will have 1+ years of experience in highly regulated industries (Healthcare, Financial Services, other)

 

 

Send Resumes to Careers@iormyx.com with the Ref Code