Job Title: Production Support/Ops (42115-CETNOR-IOM-E-ARI)
Location: Bridgewater, NJ
Duration: 1+ year contract
Emp.Type: W2/1099

 

 

 

Roles and Responsibilities:

 

Level 2.5 Application Production Support. Support experience should be having good knowledge on ITIL, particularly covering aspects of Incident and Problem management.
This Application Support Associate is responsible for supporting in house enterprise software assets.
The Application Support Associate will resolve incidents with our enterprise software platforms; will interact with developers and end users throughout the company; and will help maintain the enterprise environment.
The Application Support Associate will need to learn about technology assets of varying levels of complexity and business criticality, and will eventually become the Subject Matter Expert and escalation point for a subset of those applications.

 

 

 

Responsibilities would include:
Supporting critical enterprise software via incident handling and service requests
Performing maintenance on critical production servers
Improving existing support materials and processes Joining an overnight coverage rotation for incident handling Position Requirements: Technical Skills 1. MS SQL 2. .Net Environment experience 3. C# knowledge 4. SSRS, Powershell, Sharepoint (good to have) 5. ITIL

 

 

 

 

 

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