Position: Change Communication SME (Ref code: 042815-SAMCHO-IOM-JOH)
Location: Washington, DC
Duration: Long Term
Description:
Change Communication Subject Matter Expert:
Execute organizational change management initiatives in coordination with IT projects
Organize and track delivery of change management communication and training campaigns in Microsoft Excel and/or Microsoft Project
Guide communication of the business case for change
Align messages of organizational change management initiatives with WMATA strategic positioning and IT strategic plan
Produce flow charts, printed communications, emails, PowerPoint documents, training materials, context diagrams, and other tools to communicate change decisions and components
Meet one-on-one and in group settings to present strategies, tactics and rationales for change and communicate business cases to decision makers
Work with IT programs and projects to ensure change communications are synchronized with IT plans
Minimum Requirement:
Exceptional verbal and written communication skills
Group presentation experience
Bachelor's degree in related field or equivalent experience
Experience using Microsoft Excel to perform basic tracking of communications and training programs
Expert knowledge of Word and PowerPoint Proven ability to implement IT change management initiatives Proven ability to co-ordinate and plan IT training initiatives
Preferred Requirement:
Experience in communicating rationale and business impact of IT projects and working with technical teams
Experience in training
Formal training in organization development, complex systems analysis, group facilitation, or information systems requirements analysis
Experience in managing or coordinating with User Acceptance Testing (UAT) efforts for software application projects
Experience with gathering business data and user preference information from end users for use by technical teams in implementation of software application or ERP projects
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