Title: Systems / Network Architect (Ref: 102814-SHODRA-IO47.5-E-BHAS)
Location: Durham, NC 27709
Duration: 12+ months
Emp Type: W2 / 1099 / H1 Transfer / C2C (Possibility with Own Corporation only)
High Touch Engineer (HTE) role providing in-depth Routing Protocol and LAN Switching reactive troubleshooting expertise to large SP and/or Enterprise customers.
The role has the following duties & responsibilities:
--Provide Network Problem Resolution, Root-Cause Analysis, IOS Software Referral assistance as per contracted agreement with named customer.
--Troubleshoot Routing issues (OSPF, BGP, EIGRP), Multicast, QoS on ASR9K, GSR, 7600, and Lan Switching problems specific to 7600 & 6500, Nexus 7000 platforms.
--Receives minimal supervision, no instruction on routine work, and general instruction on new assignments.
--Typically reports to Mgr, Technical Support in FTS.
--Interfaces with all levels of CSEs, NCEs, SEs, VARs, OEMs, end-users & internal engineering departments.
--Interfaces and provides technical updates to customers including executives.
--Works on problems of diverse scope where analysis requires evaluation of identifiable factors.
--Provides systems/product training.
--Provides guidance & leadership to less experienced engineers.
--Acts as a focal point for large account network problem resolution.
--Provides support on a world-wide basis.
-- Connects with customers and partners across functions and boundaries to achieve significant results.
-- Earns the confidence of customers and is able to use the confidence to achieve results.
-- Solves extremely complex problems where analysis requires in-depth evaluation of factors with imaginative and innovative troubleshooting and experimentation as well as evaluation of intangible variables.
-- Is a technical expert in a broad area covering multiple technologies. Applies expected product behavior across industry practices. Knows how the technology is expected to work in the industry.
-- Collaborates with Engineering on complex product and software issues, driving resolution of specific bugs.
-- Excellent written and verbal communication, interpersonal and presentation skills. Ability to function effectively in ambiguous circumstances. Key involvement in CA and cross-functional teams to resolve major customer issues. Leads team collaboration extending beyond work group.
Required Skills:
--At least 5 years of experience troubleshooting Routing/Switching across Cisco platforms.
--Minimum 8 years of networking experience, including configuring, analyzing & troubleshooting complex networks
--Typically requires BS in CS or EE or equivalent
Desired Skills:
--Strong Layer 3 and 2 knowledge as this position will primarily focus on supporting Cisco's Routing & Switching platforms.
--GSR, ASR9K, 7600, 6500, Nexus 7000: Knowledge of system architecture and the ability to independently troubleshoot complex routing, switching and forwarding issues.
--Strong documentation skills - to be utilized for case management, knowledge capture, defect management and Trainings.
--Very strong Problem Solving skills
--Ability to drive recreates remotely
-- Many issues result in the engineer needing to perform a recreate of the customer problem in order to isolate the issue and resolve.
--Proven crisis management skills, and the ability to excel under pressure.
--Demonstrated excellence in customer-interaction, written and verbal communication, assertive leadership.
-- CCIE strongly preferred
