Position: Technical Writer (Ref code: 022114-RAJASH-TW-IO-JOH)

Location: San Ramon, CA

Duration: Long Term

Description:

Responsibilities:

Design, develop, and deliver product documentation for engineering products including engineering reference architectures, internal engineering procedures, functional and non-functional requirements, Knowledge Centric Support articles, and training materials. In this role, you will:

Develop content for software products that may have a high degree of technical complexity.

Document procedures for build, deploy and management of applications and services in Cloud Service Delivery environments

Document reference architectures and data flows in Visio and PowerPoint

Work in an Agile development environment

Develop re-usable, single source content

Build a knowledge base of Known Restoration Plans and Troubleshooting Guides in support of Knowledge Centric Support offerings

Work as part of a global team, working with overseas counterparts

Assess and communicate technical or other risks early and suggest mitigation options to the stakeholders

Assess documentation needs and scope the appropriate set of deliverables within required timelines and quality standards.

Work closely with cross-functional teams  such as Engineering, Product Management, Product Architects, Marketing, Service and Support, Operations, and Quality