Job Title:" Business Analyst "(Ref Code: 012314-MARSIA-IO40-E-STE)

Location: OWINGS MILLS, Maryland

Duration: 6 Months

Work Authorization: 1099/W2

 

Job Description:

Responsibilities (must be able to perform the following tasks):

 

a) Perform detailed of analysis of production support tickets, which are defined as those activities which require functional analysis of incidents by a BA team. It involves triaging tickets raised by end-users, outbound calls to clarify and resolve their non-technical issues, and identifying true technical issues for Technical Teams to resolve. Communication skills and intense knowledge of the application from end to end is needed.

 

b) Perform business analysis activities such as analyzing the tickets and assigning them priority, impact and urgency.

Example: The BA team receives an email from the Service Desk or the ticket is assigned to the BA group. The team opens the ticket, analyzes the issue and sends out an email to the user that the issue is being worked upon and assigns it to the appropriate technical group for resolution. Once the issue is resolved, they receive the confirmation from the technical team and the Service Desk is informed that the ticket has been resolved.

 

c) Perform business analysis and document requirements for small enhancements falling within Enhancements budget under Managed Services.

 

d) Work with CareFirst service managers to determine priority of assigned tickets.

 

e) Classify triaging of tickets based on volume of tickets.

 

f) Coordinate with support groups for respective issues/tickets.

 

g) Perform root cause analysis of repeating incidents and document repetitive errors to maintain a known error database. Document short-term (hot-fix) / long-term solutions (process improvements) and proactive problem management.

 

h) Provide weekly reports to management with milestones, work load, open items, risks, issues and resource utilization.

 

i) Infosys will provide the support to CareFirst between 8 am to 6 pm for 5 days a week from Monday through Friday, excluding planned holidays. Any support outside of these hours will be logged as extra effort and will be billed to CareFirst as per the MSA.

 

j) Regression testing of environment/HW/SW patches, fixes, etc.

 

Must have experience in working in with Oracle and doing simple SQL Queries and have some knowledge of the development layers ( Portal , Services, Data)Past knowledge of being involved in Build project where they had the experience of working in the SDLC process is also key.

 

Please mention the job Title in the subject line: "Business Analyst"

Please rush your resumes to mail to: careers@iormyx.com

 

<mail to: careers@iormyx.com>