Job Title: Sr. Java Developer Support Engineer (61515-BIJAST-IOM-T-ARI) 
Location: San Ramon, CA
Duration: Long Term
Emp.Type: W2/1099

 

 

 

Job Description:
The Software & Services Support team is seeking experienced Software Support professionals to provide Technical Support for their Industrial Cloud Platform - Predix. The Java developer support engineer needs to have experience with supporting Java based multi-tiered applications or supporting developers developing applications on a PAAS environment. You need strong communication skills, and a motivation to achieve results in a fast paced environment.

 

 

 

Qualifications/Requirements:
· Bachelor's degree in Computer Science/Engineering OR "STEM" Majors (Science, Technology, Engineering and Math)
· 5+ years of experience in the software industry with at least 2 years in software technical support. Saas support experience preferred
· 2+ years of experience as a Java developer or supporting developers on a Java application platform
· Trouble-shooting experience with SOAP/REST Web Services and cloud computing
· Strong SQL skills

Responsibilities:
· Active contribution on the support user forums and developer community
· You will be accountable for taking direct support cases from users of the Industrial Cloud PAAS & SAAS customers
· Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs
· Trouble-shoot application alerts from monitoring tools and follow necessary playbook steps to resolve or escalate appropriately.
· Work directly with Service architects to help reproduce and resolve customer issues
· Drive customer communication during critical events
· Drive projects that improve support-related processes and our customers' technical support experience
· Write tutorials, how-to videos, and other technical articles for the customer community and knowledgebase
· Work on critical, highly complex customer problems that may span multiple services
· Participate in a 24x7 on-call rotation
· Collaborate with cross functional stakeholders
· Provide timely and accurate estimates for deliverables

 

 

 

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