Position: Tivoli Identity Manager Engineer (080212- MARSAL)

Location: NEWBURY PARK, California

Duration: 4 months

Job Summary:
Provide second level of support for issues escalated from the Service Desk. Perform advanced operational activities and break-fix.

Education/Experience:
Bachelor's degree in Engineering, Information Systems, Computer Science, Business or the Life Sciences or combination or education and experience required.

Five to seven years experience in Windows AD 2003/2008 or IBM ITIM.

Skill Set:
- Familiar with Windows server operating systems and Linux/Unix server operating systems and TCP/IP networking.
- Ability to automate or script interfaces/file transfer, reporting.
- Strong analysis skills, documentation management, and basic interviewing skills.
- Strong communication skills, both verbal and written.
- Ability to consult and participate in design of applications needing standard Identity or Access Management interfaces.

Responsibilities:
- Provide level 3 support for identity and access management systems.
- Provide guidance and support for junior staff.
- Perform advanced operational activities.
- Monitor job queues and re-run failed jobs.
- Monitor system availability and performance, and respond to issues.
- Participate on on-call schedule for after-hours support.
- Participate in problem reviews to identify root cause of issues and plan corrective actions requiring configuration or design changes.
- Manage system configurations, changes, and releases.
- Project support for applications needing standard interface design, configuration, and testing support.
- Support troubleshooting applications with Identity or Access Management related issues.