Job Title: Cisco Voice Engineer (UCCE) (92415-CHRBIR-IO35-E-ARI)
Location:  Elk Grove Village, IL
Duration:  6+ months
Emp.Type:  W2/1099

Essential Job Functions:
*Analyzing/validating requirements received from Business Areas
*Develop technical procedures (equipment configuration) for testing and implementation of design changes
*Create technical documentation and diagrams using Microsoft Visio, Excel, Word and PowerPoint
*Relationship management and collaboration with external vendor partners, technology colleagues and business partners

 

Preferred Qualifications:
*Expert understanding of the following Cisco Unified Communication Products: Cisco Contact Center ( UCCE ) technologies, including centralized ingress, CVP, VXML, ICM and UCCE / UC integration
*Experience with Call Manager (up to and including 10.x), Unity and Unity Connection, Cisco Emergency Responder
*Experience with Voice Gateway configuration, SRST, Transcoding.
*7-10 years of experience in Cisco ICM Call Routing
*Strong Cisco UCCE troubleshooting skills.
* CCNP and/or CCVP certification a strong plus.

 

 

 

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